Our policy

Our Guarantee: We love our products, and hope you’ll love them too. However, if you are not entirely satisfied with your order, you may return it within 10 days (in resalable condition if applicable) for a credit or refund, less shipping and handling charges. Please contact us prior to returning items so we can stay on top of things. Toll Free 800-419-9748. Please ship returns prepaid by USPS, UPS, FedEx, or other traceable means.

Shipping: Orders are normally shipped within 1-7 business days by the method of shipment specified on our website. Sometimes there are acceptions, but if there is a delay of more than 7 days we will contact you directly to let you know. Shipments are from Des Moines, IA, USA and subject to availability at our warehouse. Our Customer Service department will contact you if items you ordered are not available for some unfortunate reason. We will do our best to ship items together, but are not always guaranteed to.

Who We Are: Petsakes is a family-owned business based in Des Moines, Iowa. Our Legal name is “Petsakes”, you may find our parent company “Ag Alliance” on our packing slips, invoices, packages, and reciepts. Your credit card statement will show “Ag Alliance”.

Unforeseeable Delays: Sometimes things go wrong. The website goes down, or phones go down, or product comes in late. We’re very sorry when that happens, but we can’t always help it. We shall endeavour to do our best to keep you informed in the event some horrible delay will affect fulfilment of your order.

Payment Terms: We accept credit cards (MasterCard, Visa, and Discover via our website. Your credit card will not be charged until materials are ready for shipment. Please supply both a phone number and an email address so that we may contact you if we have questions about your order. Invoices will be issued when materials are shipped. Billing questions? Please contact our Customer Service department at: mjager-carre@agalliance.us or cjohnson@agalliance.us or call us at +1 (800) 419-9748.

Pricing Policy: Prices are subject to change without notice. Special pricing and promotions may be offered at www.petsakes.com and, where applicable, will take precedence over any other prices.

Discounts & Coupons: Occasionally, www.petsakes.com will have discounts, coupons, or special offers. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice.

Copyright: All publications of Copyright: All publications of Ag Alliance, Petsakes, and its associated authors are protected via copyright laws of the United States of America. Their reproduction, in whole or in part, is a violation of copyright law unless prior written authorization has been obtained from the publisher., and its associated authors are protected via copyright laws of the United States of America. Their reproduction, in whole or in part, is a violation of copyright law unless prior written authorization has been obtained from the publisher.

Privacy Statement: The information we collect online is used to improve the content of our site, notify consumers about updates to our site, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply Internet statistics or customer information to any third party. If you supply us with your email address and opt in to our email distribution, you may receive periodic e-mailings from us with information on our products, promotions, services, or upcoming events. You can opt back out at any time.

Cookie Policy: Like most sites which sell things, we utilize cookies in order to remember which cart is yours. We do not collect personal information without your knowledge and permission, nor do we resell or distribute any site visitor data, including information that may be collected as a natural by-product of your visit. A cookie is a small piece of information that is sent to your browser when you access a Web site. There are two kinds of cookies: a session cookie, which is a line of text that is stored temporarily by your computer and is destroyed when you close your browser, and a persistent cookie, which is a more permanent line of text kept by your computer even after your browser is closed. Our shopping cart system incorporates session cookies to allow us to remember what you’ve purchased as you browse. Most browsers allow cookies to be enabled or disabled by users, but www.petsakes.com shopping cart functionality may not work correctly if cookies are disabled.